All potential returns must be accompanied by a Hollywood Lights receipt or invoice and be made within 30 days of delivery. Acceptable returns are subject to a 25% re-stocking fee. Shipping or freight charges on the original order will not be refunded or exchanged. No returns or exchanges will be issued for makeup products, cut goods or custom manufactured items. Refund will be issued by the original form of payment after item is received back at the Hollywood Lights warehouse and has been deemed as undamaged and un-used. Should the returned item be damaged, used, or with parts/items missing, the item will be sent back to the customer and no refund or exchange will be issued.
Hollywood Lights, Inc. is not responsible for personal data or items left in returned merchandise. Hollywood Lights, Inc. is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.